FAQ
- About the products
What makes Ameurie products special?
Our products are formulated with the highest quality vegan and sustainable ingredients, designed to care for your skin and the planet. Each batch is produced in small batches to ensure freshness and effectiveness.
Are Ameurie products suitable for all skin types?
Yes, our products are designed to suit all skin types, even the most sensitive. On each product sheet you will find specific recommendations to help you choose the best for your skin.
How do I know which product is right for me?
On our website you will find a Personalised Routine Builder that will recommend the ideal products for your skin's needs. You can also contact us for personalised advice at hello@ameurie.com.
Are the products safe during pregnancy or breastfeeding?
Yes, our products are safe for pregnant and breastfeeding women. However, we recommend that you check the ingredients or consult your doctor if you have specific concerns. For more information, please contact us at hello@ameurie.com.
- About ordering and purchasing
How can I make a purchase?
At Ameurie, purchases can only be made with a username and password. This allows us to offer an exclusive service and guarantee the quality of our small print runs.
Can I change or cancel an order?
If you wish to make a change or cancel an order, please contact us as soon as possible by writing to hello@ameurie.com or using the customer service chat. If the order has not yet been shipped, we will do our best to help you.
What payment methods do you accept?
We accept credit cards, debit cards, PayPal and other secure options that will appear at checkout.
How do I use my discount code?
Enter the code in the field provided at checkout. If you have any problems applying the code, please contact our support team at hello@ameurie.com.
- About shipping and returns
What is the return policy?
We want you to love your Ameurie products. If you are not satisfied, we accept returns within 14 days of receiving your order, as long as the product is unused and in its original packaging. Write to us at hello@ameurie.com to manage your return.
- Sustainability and ethics
Is Ameurie's packaging sustainable?
Yes, our packaging is designed to be recyclable or reusable. We are committed to reducing our environmental impact at every step.
Do you test on animals?
No, none of our products or ingredients are tested on animals. Ameurie is a certified cruelty-free brand.
Where do the ingredients come from?
We work with ethical suppliers who guarantee sustainably sourced, high quality ingredients. For more information, please write to us at hello@ameurie.com.ption
- Customer service
How can I contact you?
You can write to us at hello@ameurie.com or use the live chat on our website. Our team will be happy to help you Monday to Friday, [hours].
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